Bad Pro Winds :(

Discussion in 'Trumpet Discussion' started by Nick Park, Sep 3, 2011.

  1. glorybe

    glorybe Piano User

    279
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    Jul 29, 2009
    If you use a bank debit card some banks will go after them with a vengeance as well as stopping your loss with their own funds. Credit cards may do the same but this may have gone on too long. If the US Mail was involved the feds may jump all over them. And potential customers such as myself will stay away in numbers if you plaster your experience all over the net..
     
  2. Paul Du Bourg

    Paul Du Bourg Pianissimo User

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    30
    Oct 27, 2006
    JHB
    Hey Gents,

    Just to let you know I eventually got my Selmer Concept TT in the mail.

    Ordered June 20th...... received September 20th. ie. Today.(3 months)
    Yipeeeee. Unpacked and on the face at work for 3 good hours.
    Man the valves are fast.


    Prowinds eventually played the game but don't hold your breath.
    Very nicely and securely wrapped for transit though.


    Cheers

    Paul.
     
  3. rettepnoj

    rettepnoj Fortissimo User

    2,771
    851
    Feb 22, 2009
    Norway
    I orderd a Schilke trough ProWind's for a friend, also "in stock", but it took two months before it left ProWinds, and the customer service aren't worth crap!!
    Never again, cause I was pretty nervous, scince I fixed the deal for my friend.
     
  4. glorybe

    glorybe Piano User

    279
    19
    Jul 29, 2009
    It's a shame that they do business that way. It sounds like a one man shop or something along those lines. Ego can be a funny thing and some people in business get the idea that they can be sloppy in their work policies and get away with it. Once a company gives me a bad taste, even when it is a large company like a car manufacturer, I'm done with them for decades. And I tend to tell friends and steer them away as well. This is an era in which very high quality and rapid delivery should be the normal and expected mode of business.
     
  5. Big Daddy

    Big Daddy Mezzo Piano User

    672
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    Mar 22, 2009
    Los Angeles, CA
    I purchased 2 horns from Prowinds and about to purchase another. One they had to get from Getzen. I didn't have any problems with getting my horns in good time or with customer service. They have been great to me.
     
  6. jazz3

    jazz3 New Friend

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    Oct 8, 2011
    A SCAM OPERATION!! On September 13th I ordered a mint demo alto saxophone from Pro Winds via ebay. I never recieved it and never heard from Pro Winds. I called them after 2 weeks and they said the one I purchased was damaged so I would be receiving a new one for the same price. I never received that one either. I have contacted them 7 times, spoke to the same people and no one would give me a time as to when I should receive it. I finally asked for a refund and still have not received that either. It's been almost a month. I filed a resolution despute via paypal & ebay. Luckily, I have the buyers protection plan for this purchase so I hope to get my money back. After reviewing their history with ebay, I noticed that they are selling the same horn over and over again. I also have read several complaint of a similiar type in which they are keeping customers money and not shipping the purchased product at all or shipping the product after several months. I needed the instrument so I had to order it new from another company and I received that horn in 2 days. Still no refund from Prowinds. If you purchased through paypal you can go to their site and file a despute resolution. Also contact your credit card company and file a despute as well. These are really bad & dishonest people!
    http://reviews.pricegr...
    http://www.sitejabber....
    http://www.yelp.com/bi...
    http://www.complaintsb...
    http://www.complaintsb...
    http://www.complaintsb...
    http://www.complaintsb...
     
  7. glorybe

    glorybe Piano User

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    19
    Jul 29, 2009
    It is a shame that companies can act like this. The sad truth is that white collar crimes just don't get long sentences. Ten years in a prison would teach people not to pull the kind of stunt that you have fallen victim to. I'll scream up and down to anyone who will listen to never, ever order from Pro Winds. Even if the owner dropped dead he should have arrangements for someone to take over and fill his orders promptly. There is no excuse for this with even one customer. With me a boycott never ends. Even my grandchildren won't be buying from Pro Winds.
     
  8. TrumpetMD

    TrumpetMD Fortissimo User

    3,501
    2,304
    Oct 22, 2008
    Maryland


    It sounds like Prowinds might be guilty of bad customer service. And like I said in my original reply, charging for an instrument before shipping it seems irregular (IMHO).

    But equating bad customer service or inventory issues with "white collar crime", "dishonesty" and a "scam" doesn't seem to be supported. And suggesting that someone is not allowed to "drop dead" unless he makes sure all his obligations will be met ... promptly, seems like a stretch.
     
  9. rowuk

    rowuk Moderator Staff Member

    Age:
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    16,609
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    Jun 18, 2006
    Germany
    Please keep in mind that unfounded posts can bite you later. Before calling something a scam, dishonest or criminal, make sure that charges have been filed and that there has been a conviction. Liable can bite YOU even if the company had extremely bad service!

    It is sufficient to document real transactions with detail. Conclusions should be left for the lawyers to draw.
     
  10. jazz3

    jazz3 New Friend

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    Oct 8, 2011
    I have read complaints from many. The links are below. I'd like to make sure no one else falls prey to their shady business practices. I'm still out $2000.00. So yes, I think their business it dishonest! They have no right to keep my money. They advertised that I would receive the instrument in 7 - 10 days. I luckily could afford to buy the instrument from another business but not everyone can. They are taking peoples money and not responding to messages and creating alot of anguish for honest people! Read on


    http://reviews.pricegrabber.com/pro-winds/r/6113/
    http://www.sitejabber.com/reviews/www.prowinds.com
    http://www.complaintsboard.com/?search=Pro+Winds&everything=Everything
    http://www.complaintsboard.com/complaints/prowindscom-c480997.html
    http://www.complaintsboard.com/complaints/prowindscom-c415750.html
    http://www.complaintsboard.com/complaints/prowindscom-c439347.html
     

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