There are many factors that go into this. First prowinds is a small company trying to compete in a down economy with a conglomerate like Guitar Centers (Woodwind and Brass Works, Musicians Friend, Music 123, Music and Arts Center, Lyons Music, along with others) and most of the time giving you a better price. Prowinds have been in business for about ten years? So a few things gets messed up once in a while. The what if's don't apply to reality. If that happened to you it's one thing. You can complain, warn people and give your situation here but to start crying criminal is a whole different debate which I believe many people on a trumpet blog wouldn't be qualified to argue. Prowinds sells more Saxophones than trumpets. Check out the Saxophone blogs or type in, "prowinds complaints" into google and see what you get. How many instruments does prowinds sell a year, hundreds? Any how many people have a complaint, a few? What ever happened to the OP with 2 TM posts? Member since 2007 and only chimed in when he had a problem with prowinds. Did his problem get resolved 47 days later? If so don't you think he should let us know after the way he titled his thread? Out of 1388 views as of now, if they were so bad at prowinds you'd think we would have heard about more complaints right? I dread the day when we have only one corporation to buy everything from.