Every now and again you come accross someone who goes the extra mile and i did yesterday. My old besson crescendo had been clanking away with noisey valves for a while so i hunted for a repair man to sort the problem and i found one. Will Spencer - trumpets, brass repairs & snake oil Will Spencer is one of the few people that i have encountered who are really passionate about there work, he was polite, helpfull in every way and emcompasses what you might call a bit of the british eccentric, i hope he doesent mind me saying that. He quickly diagnosed the problem as hard rubber used insted of felts on this model of trumpet. He ultrasonically cleaned the trumpet, lapped the valves, replaced the offending felts, reamed one tight bore, removed burred edges from the top of the valve bores caused by the little bits that align the valves in the bores (forgot the technical name for them) aligned the valves, replaced the water key corks, cleaned the mouthpiece and playtested the trumpet. He also gave me great information on trumpets in general and the work he does. When i got home and started playing i also noticed he had removed the big dent from the middle valve slide. And most important of all the trumpet plays great, no more noisy valves, bigger sound and easier to play. I am a happy man and more importantly have found someone who put the service back into customer service.