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Discussion in 'Trumpet Discussion' started by robeebee, Mar 7, 2014.
Have they gone broke?
Took my money but I've received nothing nor a confirmation email
More detail please mate:
3. Date of order.
If the item is in stock then you would expect within a month. 2 weeks shipping, and 2 weeks in customs after you pay that bill.
If a new handmade trumpet, maybe a month to build + above.
If a restoration, then a longer time + weeks/months.
I had to wait over 6 months for a horn, and that is pretty nomal for top of the line from some manufacturers to make and then ship to Australia.
But give us a bit more info, I believe Landress Brass is still in business and had a good rep - But happy to hear more feedback.
Brass valve guides
Order date December 2013
That would just be normal mail.
Maybe a lost mail issue. Posted probably over Xmas.
If me. I would check the local Post office in case it was held there.
Check to make sure that the address is correct, and if you used Paypal then the address should be on the order.
After that, I would probably ask them to re-check, and ask nicely they may re-send, or maybe discount the next set, and pay for a tracking number. The tracking number allows you to follow it all the way to your door.
It is small money in the scheme of things, most probably a stock item, so the order should have been despatched quickly after the order was received. There have been cases of undelivered items by Austrialia Post, so it may not be at the USA end.
Just had a thought: Also there has been some massive snow dumps in USA over Jan/Feb. So again maybe just mail sorting issues. I think J Landress have been around quite a while and do great work on restorations and one-off hand-made/tailored horns. Always be polite - but a tracking number will always help resolve these issues.
In this virtual world things can get easily mixed up and misdirected. Josh Landress (J Landress Brass) is an honorable person.
Did you contact him before you started this thread?
Call him. He's always in the shop till at least 7 p.m. Great guy.
Contact him to see what the issue is. He's a good guy!
I agree with the above suggestions to contact Josh.
He is always in his shop working away and is easily reached.
He's a stand up guy and repairs all my Martin horns for myself and my business.
I've had him rebuild at least half a dozen horns and he has about 4 more of mine at the shop.
I just received two more back yesterday.
Never had an issue in dealing with Josh. He's one of the good guys.
As far as I know his business is booming as he has taking on assistance since opening up a year and a half ago.