Kanstul Repair Service

Discussion in 'Trumpet Repair and Modification' started by Trumpet Dreamer, Mar 7, 2012.

  1. Brekelefuw

    Brekelefuw Fortissimo User

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    When a horn has a sticky valve only when playing, I always ask the player to play the horn for me so I can diagnose their hand position. When the player is playing the horn is when the bad habits kick in. Consider how your hand position changes when your brain is focusing on the rest of playing the trumpet other than just pressing valves.
     
    patkins likes this.
  2. TrumpetMD

    TrumpetMD Fortissimo User

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  3. Kanstulbrass

    Kanstulbrass Pianissimo User

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    I understand and appreciate your disappointment, but full disclosure here: you called us today after hours and all the people I would need to talk to (in order to better understand the situation and therefore help you) were already gone for the day.

    With all due respect to you, our valuable customer, Kanstul Musical Instruments deserves a fair chance to help you before we discuss the "not so good news" in a public forum.

    Best regards,
     
    patkins likes this.
  4. Trumpet Dreamer

    Trumpet Dreamer Mezzo Forte User

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    This was not directed at Kanstul Musical Instruments as much as it was directed at Ebay. I fully expect that this will have a happy ending based on everything I have learned about the people at Kanstul!

    Full disclosure - I researched your reputation on this forum (and elsewhere) and this is what convinced me that the best way to ensure things would be handled properly was to send the horn to you. All info on KMI was and is extremely positive!

    Please accept my humble apology if there was any misunderstanding!
     
    Last edited: Mar 13, 2012
  5. Trumpet Dreamer

    Trumpet Dreamer Mezzo Forte User

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    The valve exhibits this problem even when not being played, but it is not quite so prevalent. I can push the valve straight down, and it feels as though someone put gravel inside the valve casing. When I release my finger from the valve completely so that it may return to the up position, it moves in SLOW motion. The problem is much more serious than a players bad habit. I can fix a bad habit!
     
  6. Kanstulbrass

    Kanstulbrass Pianissimo User

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    Hi Folks,

    Just got off the phone with our pal Trumpet Dreamer. He is sending the horn back at our request. We will inspect and advise, but this time I'll be sure that I'm included in the process.

    Best regards,
     
  7. patkins

    patkins Forte User

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    I am so appreciative of a company that stays so aware of their consumers to take such length of time and reach out to help! This alone speaks volume to Kanstul's integrity!
     
  8. A.N.A. Mendez

    A.N.A. Mendez Utimate User

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    Glad this was dealt with by all in a good manner!
     
  9. TrentAustin

    TrentAustin Fortissimo User

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    Charles rocks
     
  10. Trumpet Dreamer

    Trumpet Dreamer Mezzo Forte User

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    I agree! And his pro-active position in dealing with this issue is very much appreciated. This is one reason why the decision was made to purchase a horn made by Kanstul.
     

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