I have been trying to order a new horn, and was hoping for some input. Here's the story so far. I decided 4 or 5 months ago that it was time to get a pro level horn. I recently got a good job, so I decided to splurge a bit. After quite a bit of research, I have decided on a getzen genesis custom 3003. from what I can see, getzen seems to take customer service seriously, and I havent heard anything negitive about their horns. When contacting getzen, I ususally get a repsonse withing an hour, which I consider impressive. Here is where it gets frustrating. There are only 3-4 canadian dealers for getzen. And only one nearby, a major national chain. At first I think this is good, as they offer pruchase plans. This way I can start making payments and when the horn is ready in 10-12 months, Ill have most if not all paid off. I contact the closest store and inquire. It takes him a couple days, but he finally get me a quote on both the gold beaded and silver beaded finish. I decide on the beaded finish and reply with a couple questions about down payment and geting the process started. That was in the beginning of december. I emailed him again two weeks later to follow up, and he said he hadnt heard back from getzen and emailed them again that morning. I wait another two weeks. Nothing. I email getzen myself, and of course get a response within an hour. She says sorry for the delay and that she has emailed the chain with the details and that I should hear from them shortly. That was two weeks ago. Still nothing. This is not the first time I have not been taken seriously by a music store for a large purchase. However with the previous instances I was able to get what I wanted from ebay. In this case I am stuck dealing with this store if I want this horn, as Getzen will not sell direct (seems like a weird policy). Aside from calling up the store and giving them a blast, which really isnt my style, I wonder what suggestions people have for me. I have my heart set on this horn, and other than not selling me the horn directly, it does not seem to be getzen thats the problem here, just their dealer. Any thoughts?