Shipping Horns

Discussion in 'Horns' started by Tootsall, Apr 28, 2004.

  1. Tootsall

    Tootsall Fortissimo User

    4,529
    8
    Oct 25, 2003
    Yee HAW!
    OK... I was going to put this in the Eclipse forum but I thought that since the situation wasn't Leigh's fault I'd put it here as a general "warning" to others buying, selling or shipping horns from/to just about anywhere.

    Leigh sent my horns Tuesday April 13 (at least, that's when I asked him to send them so I trust he did ship that date). I received a courier letter on April 22 from a customs broker in Ontario telling me that there was a package received at Toronto airport and that I had 4 days to respond or they'd be returned and that I should contact them (phone number provided) to arrange for payment of duties and taxes. Now, I know that trumpets are duty-free into Canada so I phoned the brokers and got that sorted out. Then she asked me if I could provide proof that I sent the cornet out of the country for repairwork (there is quite a difference in the invoice amount for the cornet vs the trumpet as you could imagine). Fortunately I'd saved the shipping documents which I had filled out c/w the instrument description and s/n. That got faxed out on Friday morning, April 23.

    Now it turns out that the instruments were cleared through customs on the 23rd and given over to "Purolator" (the courier shipper for Canada Post). They "couldn't read the address or phone number" on the package and sent it to Ottawa where it resided in a "lost address" storage until I finally phoned the broker today to find out what they'd done with it and what the tracking numbers were. I managed to give the couriers enough info that they confirmed that this "item" they had was indeed mine and they then confirmed the correct address and phone number.

    They "claim" they're going to fly it out west tonight and with any luck I should have it tomorrow afternoon. I'm crossing my fingers but NOT holding my breath! Not bad for a 6 day shipment, eh? When I sent the cornet to Leigh it was a 6 day guarantee and arrived in 5 days.

    So.... pay for GOOD service, raise hell when you get BAD service, stay ON TOP of them... bug them daily if necessary (or even twice daily). And keep copies of EVERYTHING!

    When she asked me what the approximate value of the package was and I told her (using "market value" of course, not "invoice value") I think she was about to find it necessary to go change her drawers...and NOT the ones in her desk. That's when she said "We'll fly it out tonight".

    So.... tomorrow there might be a "Yippppee - Yahoooo!!!' or there might be the gnashing of what few teeth are left. We'll see.
     
  2. MUSICandCHARACTER

    MUSICandCHARACTER Forte User

    1,140
    2
    Jan 31, 2004
    Newburgh, Indiana
    What gets me is that they could read the address to get it to the broker, but not delivered? Hmmm .... did someone spill coffee on the label?

    I suppose if it does show up tomorrow, it will have worked out somewhat OK. I shipped a $130 mouthpiece once that disappeared into thin air. They never did find it. I didn't insure it because it was a small mouthpiece. I had to buy a new one (it was used and sold on eBay) and send it to my buyer. Needless to say, I lost a lot of money on that deal.

    I'm with you -- sometimes the only way the right hand learns what the left hand is doing is when some "yelling" goes on! Always keep your receipts for at least a year -- that is my policy anyway.

    M&C
     
  3. alanbach

    alanbach Pianissimo User

    157
    0
    Dec 10, 2003
    South Wales U.K.
    I bought a Recording on Ebay from Hong Kong last November and it arrived in six days. However just "recently" I purchased some replacement valves and a mouthpiece from NY on Ebay and it took over six weeks to arrive having been sent back once as being "unable to deliver". Certainly the Post Office/Royal Mail has a lot to answer for in the UK anyway. Perhaps Fedex / Securicor or any other shipping agent may be the answer?
     
  4. Japle

    Japle Pianissimo User

    93
    0
    Nov 15, 2003
    Cape Canaveral
    I shipped a trumpet from Florida to Paris a couple of years ago. It took 3 days to get to France and 9 weeks to get to the new owner.

    Here in the U.S., any package over 15.0oz can no longer be mailed from the mail room at your office. According to Homeland Security, it might be a bomb and you have to take it to the Post Office. Not that the P.O. will ask for ID or anything like that - they just want the opportunity to racially profile you.
     
  5. Tootsall

    Tootsall Fortissimo User

    4,529
    8
    Oct 25, 2003
    Yee HAW!
    Well, I'm with Jim on this one... how could the broker get enough info to contact me but the courier couldn't manage to "divine" either the address OR the phone number and didn't have the BRAINS to "back up" to the broker? Oh yeah.... I nearly forgot... we're talking about an organisation that used to be run by a government and that still retains most of the loveable features of a government crowd.

    By the way, Purolator? this "high price" courier who acts for Canada Post? Well, when I sent the cornet to England it cost me $140 Cdn to ship "Parcel Express" (a "lesser form" of parcel shipment ALSO run by Canada Post). It would have cost me $240 to send it by Purolator with the same "guarantees"!!!

    Fingers still crossed (but it was difficult driving to work that way).
     
  6. chetbaker

    chetbaker Pianissimo User

    138
    0
    Nov 17, 2003
    GEORGIA
    Here's one for you!!! :lol: ...I moved from NY to GA last July. In Sept. I sent 3 horns to Wayne Tanbe for PVA's and minor work to be done. Now, mind you, during the prior 5-6 weeks, I had been reguarly receiving mail and packages from UPS, USPS, and Fed-Ex. So, Wayne ships the horns back to me which is a "normal" 2-day delivery time. On the arrival day they don't show up. I check the tracking # and it states that they "tried to make a delivery but unsuccessfully due to the occupants not being home"...of course I HAD been home all day! I call UPS up and they PROMISE it will be there the next day. You guessed it :x , horns don't show again. This time, when tracked, the website states there's "no such address"! :evil: So I call them again and demand that someone from the "local" delivery station call me so I can "discuss" the situation with them. About 7:00PM I get the phone call and I "lost it" with the guy! :twisted: After taking ALL of my info ...AGAIN...he promises me that the horns would reach me the next day, which is Friday. I immediately new I was in trouble because if they didn't get there I would then have to endure the wait over the weekend. Sure enough...NO Friday horns. At this point I'm checking the yellow pages as to where I can buy a gun! :lol: Here it comes...are you ready? On Sat. I get a post card in the mail that says..."your packages were not able to be delivered due to the fact that "THE ADDRESS ON THIS NOTICE (post card) DOES NOT EXIST"!!! :?: The morons sent a post card to an address that supposedly isn't in existence (and it gets there)! After fighting with supervisors, managers, etc., etc., etc., the horns (a Schilke B7, a Selmer Picc, and a King Super-20 cornet) all show up at my door on TUESDAY (at that point I really wasn't sure WHAT happened to Monday!) :roll:...and the driver says..."what a nice sub-division you live in...this is one of my regular stops each day and I just love looking at the nice, new houses! :twisted: If only she hadn't been a woman!!!! :wink: TO THIS DAY FED-EX ground STILL says that my address doen't exist! Well I guess the silver lining to this story is that at least UPS HAS finally realized that my address DOES exist!!! :shock:

    Butch
     
  7. Tootsall

    Tootsall Fortissimo User

    4,529
    8
    Oct 25, 2003
    Yee HAW!
    Butch wrote "realized that my address DOES exist!!"

    No it doesn't. The courier says so. You are just a figment of your own imagination! :)

    PS... switch tobacco to a regular brand! That "no name" stuff will cause you to hallucinate.
     
  8. chetbaker

    chetbaker Pianissimo User

    138
    0
    Nov 17, 2003
    GEORGIA
    Ed,
    Amen, brother!!! :lol:

    Butch
     
  9. Tootsall

    Tootsall Fortissimo User

    4,529
    8
    Oct 25, 2003
    Yee HAW!
    Update: The horns arrived at Canada Customs on April 16th (a Friday). It took from then until Thursday, April 22 for the broker to get in contact with me to clear customs!

    Now the Courier is having difficulty "finding" where the horns have gone and are getting a "tracing specialist" on the job....hopefully to call me within the next two hours. (If they can find my phone number!)

    (reaching for the Gravol and a prayer book).
     
  10. G-MAN

    G-MAN New Friend

    22
    0
    Nov 21, 2003
    North Vancouver
    Tootsall,

    I purchased an Olds Special Cornet on ebay two weeks ago and it was shipped from Washington State on Monday April 19th. I phoned Canada Customs today and they advised that they are so backlogged that it may take over four weeks to have it processed through customs

    :cry:
     

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