OK... I was going to put this in the Eclipse forum but I thought that since the situation wasn't Leigh's fault I'd put it here as a general "warning" to others buying, selling or shipping horns from/to just about anywhere. Leigh sent my horns Tuesday April 13 (at least, that's when I asked him to send them so I trust he did ship that date). I received a courier letter on April 22 from a customs broker in Ontario telling me that there was a package received at Toronto airport and that I had 4 days to respond or they'd be returned and that I should contact them (phone number provided) to arrange for payment of duties and taxes. Now, I know that trumpets are duty-free into Canada so I phoned the brokers and got that sorted out. Then she asked me if I could provide proof that I sent the cornet out of the country for repairwork (there is quite a difference in the invoice amount for the cornet vs the trumpet as you could imagine). Fortunately I'd saved the shipping documents which I had filled out c/w the instrument description and s/n. That got faxed out on Friday morning, April 23. Now it turns out that the instruments were cleared through customs on the 23rd and given over to "Purolator" (the courier shipper for Canada Post). They "couldn't read the address or phone number" on the package and sent it to Ottawa where it resided in a "lost address" storage until I finally phoned the broker today to find out what they'd done with it and what the tracking numbers were. I managed to give the couriers enough info that they confirmed that this "item" they had was indeed mine and they then confirmed the correct address and phone number. They "claim" they're going to fly it out west tonight and with any luck I should have it tomorrow afternoon. I'm crossing my fingers but NOT holding my breath! Not bad for a 6 day shipment, eh? When I sent the cornet to Leigh it was a 6 day guarantee and arrived in 5 days. So.... pay for GOOD service, raise hell when you get BAD service, stay ON TOP of them... bug them daily if necessary (or even twice daily). And keep copies of EVERYTHING! When she asked me what the approximate value of the package was and I told her (using "market value" of course, not "invoice value") I think she was about to find it necessary to go change her drawers...and NOT the ones in her desk. That's when she said "We'll fly it out tonight". So.... tomorrow there might be a "Yippppee - Yahoooo!!!' or there might be the gnashing of what few teeth are left. We'll see.