Unhappy Customer

Discussion in 'Trumpet Discussion' started by ResurrectedHornPlayer, Jun 30, 2011.

  1. ResurrectedHornPlayer

    ResurrectedHornPlayer New Friend

    47
    0
    Jun 12, 2011
    Santa Monica,Ca
    Hello,

    New guy here. Has anyone heard of TheBandroom.biz ?
    It's an on line store for musical instruments, part etc.
    Ordered a ton of stuff from them almost 2 weeks ago
    And haven't heard a word. When I go to their website there's no way
    For me to log in.
    Have emailed and called them several times with no response..
    Are they legit or what ?
    Tks
     
  2. lakerjazz

    lakerjazz Mezzo Piano User

    513
    16
    Oct 10, 2006
    I don't have any personal experience, but after searching, I found this thread which shows a person in a situation identical to yours: Is "www.thebandroom.biz" a scam?
     
  3. bumblebee

    bumblebee Fortissimo User

    3,933
    1,823
    Jan 21, 2010
    Great Southern Land
    Hm -- doing a "whois" lookup for the domain reveals it is registered here in Australia with a sort-of address in Nobby Beach, Queensland. The registrar looks like they're in India. But the phone number looks like it's one in Denmark.

    Here's the whois record (below)

    --bumblebee

    Domain Name: THEBANDROOM.BIZ
    Domain ID: D5386126-BIZ
    Sponsoring Registrar: DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM
    Sponsoring Registrar IANA ID: 303
    Registrar URL (registration services): Public Domain Registry | Home
    Domain Status: ok
    Registrant ID: PP-SP-001
    Registrant Name: Domain Admin
    Registrant Organization: PrivacyProtect.org
    Registrant Address1: ID#10760, PO Box 16
    Registrant Address2: Note - All Postal Mails Rejected, visit Privacyprotect.org
    Registrant City: Nobby Beach
    Registrant Postal Code: QLD 4218
    Registrant Country: Australia
    Registrant Country Code: AU
    Registrant Phone Number: +45.36946676
    Registrant Email: [email protected]
    Administrative Contact ID: PP-SP-001
    Administrative Contact Name: Domain Admin
    Administrative Contact Organization: PrivacyProtect.org
    Administrative Contact Address1: ID#10760, PO Box 16
    Administrative Contact Address2: Note - All Postal Mails Rejected, visit Privacyprotect.org
    Administrative Contact City: Nobby Beach
    Administrative Contact Postal Code: QLD 4218
    Administrative Contact Country: Australia
    Administrative Contact Country Code: AU
    Administrative Contact Phone Number: +45.36946676
    Administrative Contact Email: [email protected]
    Billing Contact ID: PP-SP-001
    Billing Contact Name: Domain Admin
    Billing Contact Organization: PrivacyProtect.org
    Billing Contact Address1: ID#10760, PO Box 16
    Billing Contact Address2: Note - All Postal Mails Rejected, visit Privacyprotect.org
    Billing Contact City: Nobby Beach
    Billing Contact Postal Code: QLD 4218
    Billing Contact Country: Australia
    Billing Contact Country Code: AU
    Billing Contact Phone Number: +45.36946676
    Billing Contact Email: [email protected]
    Technical Contact ID: PP-SP-001
    Technical Contact Name: Domain Admin
    Technical Contact Organization: PrivacyProtect.org
    Technical Contact Address1: ID#10760, PO Box 16
    Technical Contact Address2: Note - All Postal Mails Rejected, visit Privacyprotect.org
    Technical Contact City: Nobby Beach
    Technical Contact Postal Code: QLD 4218
    Technical Contact Country: Australia
    Technical Contact Country Code: AU
    Technical Contact Phone Number: +45.36946676
    Technical Contact Email: [email protected]
    Name Server: NS11.BRAVEHOST.COM
    Name Server: NS12.BRAVEHOST.COM
    Created by Registrar: DODORA UNIFIED COMMUNICATIONS, INC.
    Last Updated by Registrar: DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM
    Last Transferred Date: Mon Sep 19 16:10:12 GMT 2005
    Domain Registration Date: Mon Sep 29 03:50:52 GMT 2003
    Domain Expiration Date: Sun Sep 28 23:59:59 GMT 2014
    Domain Last Updated Date: Tue Jun 21 21:38:38 GMT 2011

    >>>> Whois database was last updated on: Thu Jun 30 08:06:36 GMT 2011 <<<<

    NeuStar, Inc., the Registry Operator for .BIZ, has collected this information
    for the WHOIS database through an ICANN-Accredited Registrar. This information
    is provided to you for informational purposes only and is designed to assist
    persons in determining contents of a domain name registration record in the
    NeuStar registry database. NeuStar makes this information available to you
    "as is" and does not guarantee its accuracy. By submitting a WHOIS query, you
    agree that you will use this data only for lawful purposes and that, under no
    circumstances will you use this data: (1) to allow, enable, or otherwise
    support the transmission of mass unsolicited, commercial advertising or
    solicitations via direct mail, electronic mail, or by telephone; (2) in
    contravention of any applicable data and privacy protection acts; or (3) to
    enable high volume, automated, electronic processes that apply to the registry
    (or its systems). Compilation, repackaging, dissemination, or other use of the
    WHOIS database in its entirety, or of a substantial portion thereof, is not
    allowed without NeuStar's prior written permission. NeuStar reserves the
    right to modify or change these conditions at any time without prior or
    subsequent notification of any kind. By executing this query, in any manner
    whatsoever, you agree to abide by these terms.

    NOTE: FAILURE TO LOCATE A RECORD IN THE WHOIS DATABASE IS NOT INDICATIVE
    OF THE AVAILABILITY OF A DOMAIN NAME.
     
    Last edited: Jun 30, 2011
  4. Myszolow

    Myszolow Pianissimo User

    86
    2
    Apr 23, 2011
    No personal experience, but I have seen several people on here refer others to them to get instrument parts. If they were known scammers, I suspect other people would have chipped in with negative comments - they didn't.

    In cases like these, your best option is to give them a call...

    Sales & Technical Support: 1-423-665-BAND
     
  5. supposeda3

    supposeda3 Piano User

    264
    7
    Jan 3, 2009
    Central PA
    I have used them many times, customer service is bad, and shipping is slow, but no, they are not a scam. I always got what I ordered...eventually.
     
  6. tedh1951

    tedh1951 Utimate User

    7,797
    2,356
    Oct 18, 2007
    The Wide Brown Land
    I too have used them - to buy a tuner - it took forever (about 4 months), but it was a good product, eventually.
     
  7. bumblebee

    bumblebee Fortissimo User

    3,933
    1,823
    Jan 21, 2010
    Great Southern Land
    Sounds then like one of those struggling outfits with too few people, those that are there just busy surviving... some of my experiences with one-man-bands selling through eBay have been like that.

    --bumblebee
     
  8. terrytuner

    terrytuner Pianissimo User

    70
    11
    Sep 23, 2010
    Tennessee
    I live quite close to their store in Chattanooga. Therefore, I've never used their mail order. However, I've bought several small ticket items from them and have been satisfied with their products. Recently, they've appeared to be in the process of moving. I dropped by their store earlier this week and they were closed during their posted working hours.
     
  9. tobylou8

    tobylou8 Utimate User

    16,408
    7,515
    Dec 22, 2008
    Virginia
    Here's a thought: We all tell you what we want and then you mail the stuff to us for a nominal fee? :D
     
  10. bumblebee

    bumblebee Fortissimo User

    3,933
    1,823
    Jan 21, 2010
    Great Southern Land
    Since their doors were closed, are you suggesting a break-and-enter?:shock:

    --bumblebee
     

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