I emailed them about product priceing and availablitly since the products I wanted in the finish's I liked where no longer listed on their site. In fact the trumpet section of their site went from haveing a lot of stuff going on with end of year model changes and new models and different finished tot he tune of 5-6 different finish's to only two finish's I think it was. So I asked about the other models especialy the silver as I hate lacquer even though that is mostly what I own. I have never liked the looks or feel of lacquer. I also asked if they had any more of the old models from last year that where advertised at closeout prices of $250. I was completly polite and friendly as I was really interested in their products. I got an email that was rude and just sounded angry and beligerant in it's tone. First the tried to tell me they never had any models at $250 even though Ihad printed the page out fromt he internet to keep in my folder of interested items. The current models are $350 which is still very cheap for a new trumpet. Then they where juust very short about only offering what they have ont heir site no other finish's or models etc.....I sure the guy w3as haveing a bad day but no other company that I have ever emailed asking regular consumer questions has ever been rude to me in an email and I have been shopping online since 1995 so it has been a while. So is this how these guys always do business because to be honest I know do not want to do business with them even when they get what I want backin stock I just feel like I am not dealing with a professional. Normaly someone in sales is friendly and eager to answere your questions. Oh and I also asked if their was anyone I could try one play test before I bought. The answere I got was was somethign like this " Well seeing how you live in Michigan your out of luck because we do not have any dealer's in Michigan!" It was not that friendly though I wish Ihad saved the email now but it was very sassy and condesending. I have to be angry to do a good job typeing that way I am not good and at fakeing it. So did I just catch these guys on a really bad day like a death in the family or something or are these guys always like this???