ambassapaul

Hello,
I would like some advice as to what I should do.
I ordered these books:
Advanced Lip Flexibilities
Clarke Technical Studies
on october 31, 2004
my credit card shows billing on november 5, 2004
so as for tomorrow it will have been at least 4 weeks.

I won't mention where I ordered them from as of yet. This is why I want some advice.

The merchant where I ordered them from (online) has a note at the bottom of there site indicating to allow 2 to 4 weeks for delivery.

I sent a few e-mails asking for the status of my order.

The replys I have reveived have been short and not sweet. But I was informed that the holdup is on one of the books from the publisher.


My normal reaction is to raise he$%...
But I want to be civilized, patient, and keep a good rep on the forums.
I want to be justified in bringing this matter completely in the open if need be.

Is this a normal issue with the books I ordered or other method books in this dicipline?

How long should I wait until I make waves??
of course I will contact the merchant a final time to resolve the matter before I resorted to online bashing (if it would do any good anyway??)

oh well we'll see

Thanks
Paul

W Scott

Well, it depends on where you ordered them from. If it was me, and I had never had any dealings with the business before, I'd be on the phone giving them an earful..........

__________________
Gabriel is NOT a woodwind player!

MUSICandCHARACTER

I have had some very PO'd customers as of late. Not that I blame them at all. One of my suppliers who ships usually within 5 days has fallen way behind and is shipping in 17 days. Ugh.

I promise the product within 15 working days if not in stock. That is up from 10 just two months ago. Now 15 is out of the question and 20 -25 is the norm. Ugh again. I gave 7 refunds in the last 2 days. None of this is my fault, that is why I am glad to give the refunds. My supplier has not done a good job of communicating with me. For example, I waited 17 days to find out a certain product was back ordered. I had to tell the customer.

Of course they screamed ... why didn't you tell me 3 weeks ago? My only answer is, I didn't know they were out-of-stock and backordered. Sigh -- Not an answer a customer wants to hear, but it is the truth.

So sometimes etailers get caught in this bind. It is not that they don't want to make the customer happy -- they just can't until the supplier (publisher) in this case makes the product available. Now I think they could have provided you with decent communications. If after the alloted time is up, they should also cheerfully offer a refund if you no longer want to wait.

The trend in etaileing is not to carry a lot of stock, if any. Let the manufacturer carry the stock and the etailer simply executes the order, and ships the product. It works fine until a supplier is out of something the etailer didn't know about. Then it all breaks loose.

I try to keep as much stock as possible. You cannot stock everything. But I try to stock all the common items. I had one supplier tell me they ship the very next day. I wanted two of their product for stock. I faxed them the order and they should have shipped it the next day. They shipped it 6 days later. The rep at a national show was giving me a great "dog and pony" show about how the product doesn't need to be stocked because of the fast shipping. Yep, right ....

I think your biggest complaint would be the lack of communication. Most etailers cannot do anything about their suppliers.

JIm

__________________
Dr. Jim Fox
Licensed Mental Health Therapist
Mouthpiece chart: www.ibowtie.com/tmptmpccharts.html

ambassapaul

Thanks for yor view
That is why I posted my situation.
I realize that some merchants are very small buisnesses and they frequent these forums. I didn't want to make waves for someone that is an atribute to the trumpet players on these forums.

Now I really see where my problem is.
I was charged for something that is held up and most likely not the merchants fault.

BTW I posted this on other forums and I got a reply from the merchant.
My order is shipping out on monday!!

Go figure!!!!

Thanks Paul