thetrumpetmaster

Yeah, I will find out today what Mr. Clodfelter recommends that I do, and see if they have responded back to his e-mail. If nothing has happened yet, then there will be phone calls made, and things will get moving.

I will let everyone know what happens today though...

On the subject of switching companies...can anyone tell me about these new New York Yamahas that are coming out soon, and the Chicago Bb? I noticed the New York Bb is out Dec. 6th, and the others appear to be "early 06". Has anyone play tested them or anything? Would it be worth my wait (if I decide to no longer play Bachs) to get one of these rather than say an Artist Series C?

However, I can still say, I loved my Bach. I test played an Artist Series, and wasn't all that impressed. I just gel well with Bachs I guess. That's why I am reluctant to change. But again, I want to be taken care of, and that's not what has happened so far. We'll see what the news is today though...

I'll let you all know, and thanks for the help so far.
Julian

B15M

Ok Here is my 2 cents:

If you love Bach I would go to the factory and stay over night if need be. I'm sure they will let you try a bunch of trumpets. Last time I inquired about this it had to be set up through the retailer. I would bet the store where you purchased the trumpet would make the call just to help because of all the trouble. I have called Bach before directly and they were always helpful.

If you go there and find a trumpet you like your all set. If not go to the Brasswind and try a bunch of different horns and buy one. If the Brasswind moved or is too far away just find a store with a lot of trumpets and get one.

Personally I am not a big Bach fan. Mostly because of things like you are experiencing now, but I do believe that the customer service issue is a misunderstanding and it could be fixed with a phone call directly to the factory.

thetrumpetmaster

Alright, so here's the update...

We don't know if my horn is still around, or if it's already lost, but Mr. Clodfelter and I called the dealer, and they are going to find out if we can get my horn back, and then the dealer will stip the laquer off, and send it to me, no charge...obviously...
I suppose if this is possible then it makes me happy, but we also are going to see the time frame that all this can occur in. I think I will still talk to the Selmer company if possible and let them know how upset I am at there horrible communication...but if they can get my horn back, and strip the laquer, then all will be well I guess.

If I would have known that it would have been this big of a deal for them to simply fix some laquer peeling off, I would have just had it stripped in the first place...I mean really, they make the horns, they can't put a new bell on or whatever?? Forget cost effectiveness, that isn't my problem, my horn is.

But, if this doesn't work out, than I will be asking for a check, and then I am going to Cinncinatti and I will hand pick out my own with Mr. Clodfelter.

So, I guess either way, this will eventually work out. Still can't believe the ridiculous process that this was...you would think a major company like Selmer would have their things together...

Tootsall

True... but you know what "Thought" did! This is, unfortunately, one of the drawbacks of dealing with a large corporation that (at least on the surface) seems to have little regard for the individual customer.

Just a thought.. have you tried explaining your problem on the Bach website? ( http://www.bachbrass.com/phpBB/ ). They have a site set up quite similar to this one but devoted to "all things Selmer-Bachish". It is most likely that the factory or marketing department would keep an eye on what is said there since it apparently has the blessing of the company.

If I were you I'd be going over "there" and asking some direct (but polite) questions.

Rick Chartrand

Hay Jullien

If Manny is behind you 100% then do as he recomends. Manny is one of the most well respected classical trumpeters in America. Just go to Monette.net or the Minesota Orchestra site and see.

He's right Jullien, the competition is to good to deal with that nonsence! I deal exclusivly with Martin Committee and if they EVER treated me like that, I'd drop them like yesterday's trash. And I dont care who they are. The way they treated you Jullien is JUST PLAIN WRONG

Dont take that kind of garbage from someone cause its convienient to accept a situation. A battle was never won because of complacentcy

__________________
Those who are jealous of me have no sucess;
Those who are my equal may be kindred.
mmccourt and schilke b6 may consume my leavings.

brian moon

I think that you are saying that the bell and leadpipe were not lacquered. the valve casing was, correct? I am thnkng that yhour lacquer may have been stripped if someone didn't realie that it was lacquered over the silver. It would have been difficult. I stripped one of mine by boiling it off. It took a looooong time. that lacquer was tough.

__________________
Revelation 3:20

oldlou

No part of my dad's old King had ever been lacquered. It was a silverplated horn with a solid sterling silver bell and leadpipe.

OLDLOU>>

__________________
Couturier trumpet
York Master Model trumpet
York Elite trumpet
York Airflow cornet
King super 20 Master Model cornet
King Liberty trumpet
Reynolds Professional cornet
Bohm & Meinl professional trumpet
Besson 10-10 trumpet with Holton M.F. bell
Olds Special cornet Los Angeles
B&H Sovereign cornet
G.R.Band Instr. cornet
Getzen Super Deluxe trumpet and cornet
Getzen Deluxe trumpet and cornet
Many others no room to list

brian moon

If the valve body had no lacquer it must have been stripped, and/or worn off.

__________________
Revelation 3:20

nieuwguyski

Brian,

If OldLou's SilverSonic was silver plated as he stated -- as in silver-plated valves and slides with the solid silver bell and leadpipe, why would any lacquer have been applied?

__________________
John N. Nieuwguyski

thetrumpetmaster

Hey, I understand that Mr. Laureano is a huge help to alot of people and I value his opinion, and it is definitely an honor to get to have his opinion through this website, however...
This is a matter of playing what I am happy with. The Bach company will hear from me, that is for sure. But I love my Bach, and I love my trumpet, and I want it back. If they cannot get it back to me, then we'll see about Yamahas probably. But if I am able to get mine back, then that is how it will be.
That said, this is still a major scar on the part of Selmer. They will hear from me, and my actions will depend on their response as well. I know I was done wrong, but I just want my horn back...

We find out today whether or not that can happen...so more updates to come later in the day...

Thank you guys SO much for all your help!

Julian
-btw, it is with an A, not JuliEn haha