| Customer Service
I felt that I had to share this with you all.
I like to recognize ANY good service I get from anywhere.
As a "nobody" in terms of the trumpet world I must admit I was quite honored to have an email to Monette returned via a phone call from the mouthpiece maker himself.
I have bought both my mouthpieces directly from Monette. I first bought the STC-B4S for my trumpet and then wanted one for my Cornet so I had them make a STC-B4SFL which is a deep "V" cup Cornet mouthpiece.
I was having some troubles adjusting to the deep "V" cup and suffered some loss of range as a result of it.
I emailed Monette and inquired if they had any suggestions they could offer me to help in getting me acclaimated to the new mouthpiece.
Dean and I spoke for about 15 minutes and he offered me several suggestions. I'm not accustomed to receiving this type of service from anyone; let alone a fine musical instrument maker that deals with honest to goodness stars as their clients as well as "nobodys" like me.
I was honored to receive such star treatment.
Just thought I'd pass it along. No matter how you feel about Monette and I must admit to some bias as I'm a customer; they definately seem to value their customers. All of them!
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Eclipse MHY Bb Trumpet with interchangable leadpipes
Bach 229 25A C Trumpet
Getzen Capri Bb Cornet
GR & Monette mouthpieces |