Quote:
Originally Posted by Alex Yates  ...Bach never had good customer service and has used up the loyalty they have taken for granted for so long. |
Bach has always treated me with respect. When they built my C trumpet for me in late 2000, they made sure that every last desire on my horn was met. If you've ever spoken to the guys in the factory, you know that they have their hearts in the right place. Any questions I've ever had have been answered with a smile and a solid answer. Any problems with my horns, they fix it. I'm sorry that your experiences with Bach has been less than desirable, I know mine has been fantastic....
Jon