I ordered Schilke S22C HD trumpet at Pro winds on 8 January, 2011, for the concert of Mussorgsky's Pictures at an Exhibition on 22 January.
At that time in the prowinds homepage, Schilke was in stock, but after 3 days they emailed me the product was out of stock. They told me I should wait till mid-February to ship the new one. So, I had no choice but to wait.
However there was no contact until march--and of course, I either didn't received the trumpet.
I was keeping trying to contact pro winds, but whenever I called them, they told me they will ship it in 2 weeks.
So far, almost 9 months has passed, Pro winds did not send me the trumpet.
Whenever I contacted pro winds, people always told me that Schilke didn't sent them my horn.
So, I contacted Schilke sales manager. And what a surprise, I acknowledged the fact that pro winds didn't order my horn to Schilke and Schilke factory does not have a plan to provide the horn to pro winds for a while.
the factory recommends me to cancel the order, and if I want schilke trumpet they will introduce me another dealer.
So I cancelled the order and Also there was no reply. I called pro winds. They told me it needs 1 week to the refund. Now I have waited 1 weeks but there is nothing changed. I asked Pro winds the status of refund. they told me they will immediately reply through email. But there was nothing in my inbox.
What should I do?