Results 1 to 4 of 4
Trumpet Discussion Discuss great customer service experience in the General forums; Every now and again you come accross someone who goes the extra mile and i did yesterday. My old besson ...
  1. #1
    Pianissimo User oldgit's Avatar
    Join Date
    Jun 2010
    Basingstoke, England

    great customer service experience

    Every now and again you come accross someone who goes the extra mile and i did yesterday.
    My old besson crescendo had been clanking away with noisey valves for a while so i hunted for a repair man to sort the problem and i found one.
    Will Spencer - trumpets, brass repairs & snake oil
    Will Spencer is one of the few people that i have encountered who are really passionate about there work, he was polite, helpfull in every way and emcompasses what you might call a bit of the british eccentric, i hope he doesent mind me saying that.
    He quickly diagnosed the problem as hard rubber used insted of felts on this model of trumpet.
    He ultrasonically cleaned the trumpet, lapped the valves, replaced the offending felts, reamed one tight bore, removed burred edges from the top of the valve bores caused by the little bits that align the valves in the bores (forgot the technical name for them) aligned the valves, replaced the water key corks, cleaned the mouthpiece and playtested the trumpet.
    He also gave me great information on trumpets in general and the work he does.
    When i got home and started playing i also noticed he had removed the big dent from the middle valve slide.
    And most important of all the trumpet plays great, no more noisy valves, bigger sound and easier to play.
    I am a happy man and more importantly have found someone who put the service back into customer service.
    I may not be a good player but if i practice every day with a purpose I can only get better.

    Olds Special 1958 trumpet
    Besson Crescendo 1960's trumpet
    B&S 138 trumpet
    Olds Ambassador 1954 cornet

  2. #2
    Forte User Kujo20's Avatar
    Join Date
    Sep 2010

    Re: great customer service experience

    I've had a similar experience with my local repairman. Great man, does fantastic work, and is always willing to share what he knows. I've gone to him about 3 times now to fix a horn or get one ready to sell. One of the times, he actually fixed some things that I didn't ask/know about...and didn't even charge for it!

    It's always great to find good people like this!

    1914 Holton Revelation Cornet
    1929 Stroud Baby Grand Piano
    1950's Hammond M3 Organ

  3. #3
    lmf is offline
    Forte User
    Join Date
    May 2007
    Indiana USA

    Re: great customer service experience

    Will Spencer has a wonderful reputation in the UK. Nice to know that you concur with others who praise his craftsmanship and knowledge.

    Best wishes,


  4. #4
    New Friend
    Join Date
    Oct 2008
    united kingdom

    Re: great customer service experience

    I agree, Will Spencer has just serviced my vintage Couesnon flugel, ultra sonic cleaned , valve alignment , sticking 1st valve slide, service. All for a very reasonable price. Also an agent for Carol Brass in the uk + MK tuning slides ect as well as building his own Spencer Trumpets . He sure knows his stuff.

    Highly recommend Him !

    Ian Simkins.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Schilke Customer Service
    By cbdmd in forum Trumpet Discussion
    Replies: 0
    Last Post: 05-14-2009, 11:40 PM
  2. Votaw Tools Great Customer Service
    By lovevixen555 in forum Trumpet Discussion
    Replies: 4
    Last Post: 12-31-2008, 02:37 PM
  3. Getzen Customer Service
    By Driplip in forum Horns
    Replies: 3
    Last Post: 12-08-2007, 12:22 PM
  4. Customer Service
    By Eclipsehornplayer in forum TM Lounge
    Replies: 6
    Last Post: 05-15-2006, 11:56 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26