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Trumpet Discussion Discuss Unhappy Customer in the General forums; Originally Posted by bumblebee Since their doors were closed, are you suggesting a break-and-enter? --bumblebee NO!! When they re-open at ...
  1. #11
    Utimate User tobylou8's Avatar
    Join Date
    Dec 2008

    Re: Unhappy Customer

    Quote Originally Posted by bumblebee View Post
    Since their doors were closed, are you suggesting a break-and-enter?

    When they re-open at a new location, he can fill our orders legally!
    Knowledge is freedom, and ignorance is slavery - Miles Davis

    The difference between a beginner and pro mouthpiece is practice - tobylou8

    Nobody has learned how to play the trumpet. It's endless. - Maynard Ferguson

    Don't be afraid to try something different. The Ark was built by an amateur and the Titanic was built by a group of experienced engineers.

    By the inch it's a cinch, by the yard, it's hard!

  2. #12
    Pianissimo User
    Join Date
    Nov 2008
    Dryden/Ithaca, NY

    Re: Unhappy Customer

    I ordered a TR300 rebuild kit from them a couple of years ago. It arrived in about three weeks, and was fine when it got here.
    Simon St.Laurent
    Bach TR300 / 5C
    "Maestro" valve trombone
    "Orpheum Super" slide trombone
    Jupiter Brigadier Bugle
    Jupiter JST-314L slide trumpet

  3. #13
    New Friend
    Join Date
    Jun 2011
    Santa Monica,Ca

    Re: Unhappy Customer

    Tks all for your feedback ... After I placed my order
    I got an email stating I'd have the order in 7-10 days.
    Also I signed up for their membership and when I go to the website
    It says " not logged in" but there is no place to actually
    Log in ... Maybe I'll get my stuff or maybe
    I won't ...Oh well , live and learn
    1949 Martin Commitee Cornet ( selling :(
    1948 Marin Committee
    1956 Martin Committee Deluxe
    1956 Getzen Super Deluxe Cornet ( selling )
    1956 Connstelation 38B
    1957 Olds Recording
    1969 Olds Recording (selling)
    1971 Benge 3x
    Antoine Courtois ACEV4B Evolution ( selling )

  4. #14
    Mezzo Piano User SteveB's Avatar
    Join Date
    Nov 2008
    Prescott, AZ

    Re: Unhappy Customer

    Quote Originally Posted by supposeda3 View Post
    I have used them many times, customer service is bad, and shipping is slow, but no, they are not a scam. I always got what I ordered...eventually.
    Agreed. They're just snail-slow on their shipping.
    Steve Bolander

    Schilke B2, Benge Burbank 3X trumpet, Benge LA 3X flugel, Olds Mendez (long) cornet, Olds LA Super (1944), Getzen Picollo

  5. #15
    Forte User
    Join Date
    Jan 2009
    Northern California

    Re: Unhappy Customer

    Snail slow is pretty charitable. My last two orders with that outfit were in 2009. One arrived with an item missing but charged; they've never answered repeated inquiries. The other order was acknowledged, but never shipped, and again they've ignored repeated requests to just cancel the order and refund payment. I hate to say it about someone with as many useful items listed as has, but they could be the only option and I'd still never order from them again.
    Vintage Olds and Reynolds and Selmers, yes sir, yes sir, two gazoos full.

    Aubertins, Bessons, Calicchios, Courtois, Wild Things, Marcinkiewicz, Ogilbee Thumpet, DeNicola Puje, Kanstuls, etc.

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