Vendor Email Rant

gzent · 05-03-2007, 11:20 AM

So, in the past week I have contacted a couple of online "trumpet accessory" vendors by email (I won't say which ones, right now) and have gotten no response of any kind.

These are not mega-stores, but well established, known vendors none the less.

So, why do vendors put email addresses on their web sites if they are not going to answer email?

This annoys me so much that I may just have to take my business elsewhere, even though I'm about 99% certain the vendor can sell me what I need.

Anyone else experience this?

Greg

PS - I find this where I work too. I just don't understand why people can't acknowledge that they at least received your email and will get back to you when they have a chance.

40cal · 05-03-2007, 11:27 AM

I'm still waiting for a cleaning kit I ordered in Nov.? (it's been so long I forget) from Music 123. They do however spam my email addy with all kinds of offers for stupid stuff.

Tootsall · 05-03-2007, 11:32 AM

Ditto 40Cal's experience. The best responses I've had via internet have occurred when I contact a specific person at the retailer (who is "bricks and mortar" but maintains a web presence) by email. Then things seem to flow much more smoothly and quickly.

gzent · 05-03-2007, 11:34 AM

Which is why I'm so ticked, the email address had a person's name in it, so I assumed that I was sending it to the person I needed to for answers.

05-03-2007, 11:20 AM	#1 (permalink)
gzent Forte User Join Date: Nov 2003 Location: Rochester, MN Brand: Forza Posts: 1,515	Vendor Email Rant So, in the past week I have contacted a couple of online "trumpet accessory" vendors by email (I won't say which ones, right now) and have gotten no response of any kind. These are not mega-stores, but well established, known vendors none the less. So, why do vendors put email addresses on their web sites if they are not going to answer email? This annoys me so much that I may just have to take my business elsewhere, even though I'm about 99% certain the vendor can sell me what I need. Anyone else experience this? Greg PS - I find this where I work too. I just don't understand why people can't acknowledge that they at least received your email and will get back to you when they have a chance.
	__________________ Harmony and understanding Sympathy and trust abounding No more falsehoods or derisions Golden living dreams of visions Mystic crystal revalation And the mind's true liberation

05-03-2007, 11:27 AM	#2 (permalink)
40cal Forte User Join Date: Dec 2005 Location: Minnesota Brand: Springer/Sig/Glock/HK Posts: 1,273	Re: Vendor Email Rant I'm still waiting for a cleaning kit I ordered in Nov.? (it's been so long I forget) from Music 123. They do however spam my email addy with all kinds of offers for stupid stuff.
	__________________ “If there must be trouble, let it be in my day so that my child may have peace.” Thomas Paine 1737-1809 “That’s all the bullets we had, or we would have shot him more,” Polk County Sheriff Grady Judd

05-03-2007, 11:32 AM	#3 (permalink)
Tootsall Fortissimo User Join Date: Oct 2003 Location: Yee HAW! Posts: 4,641	Re: Vendor Email Rant Ditto 40Cal's experience. The best responses I've had via internet have occurred when I contact a specific person at the retailer (who is "bricks and mortar" but maintains a web presence) by email. Then things seem to flow much more smoothly and quickly.

05-03-2007, 11:34 AM	#4 (permalink)
gzent Forte User Join Date: Nov 2003 Location: Rochester, MN Brand: Forza Posts: 1,515	Re: Vendor Email Rant Which is why I'm so ticked, the email address had a person's name in it, so I assumed that I was sending it to the person I needed to for answers.
	__________________ Harmony and understanding Sympathy and trust abounding No more falsehoods or derisions Golden living dreams of visions Mystic crystal revalation And the mind's true liberation

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
My email address was used -- ugh!	MUSICandCHARACTER	TM Lounge	1	02-08-2005 02:52 AM
Any know the answer to this email?	MUSICandCHARACTER	Mouthpieces / Mutes / Other	7	09-06-2004 11:11 AM

Unleash Your Anger
Copyright 2006 TrumpetMaster.com	All times are GMT -4. The time now is 02:18 PM. Powered by vBadvanced CMPS v2.2.0/Links 1.01 Powered by vBulletin® Version 3.6.9 Copyright ©2000 - 2008, Jelsoft Enterprises Ltd. Search Engine Optimization by vBSEO 3.0.0 RC8