Gold Finish on Getzen Genesis - Page 9

Dan Millheim · 04-06-2007, 01:09 PM

Another week has gone by and STILL no response from Getzen? I am not a hater but this whole mess violates my personal mission statement of: "Finish Well" and I am not going to be silent...

Brett, if you showed up at my door now and offered to personally carry my Getzen Genesis to your new gold plating tank, and if it arrived back in blinding brillance without blemishes, I would still be left with a huge question mark as to how a company that makes such great instruments could have let this customer service issue that, by your own addmission is only with a handful of people, turn into a public relationship nightmare that has lasted well over a year?

I guess despite all the rhetoric here and on TH, this problem is obviously not a priority? FYI: Under the tarnished, blemished and fading (daily) plating that once resembled gold is your FAMILY NAME!

Tm_Webmaster, and the others who have been impacted by this, the wait continues...

tm_webmaster · 04-06-2007, 02:31 PM

I was told through my dealer that my horn is almost ready to go into the tank. Should have it back soon...

Can't wait... The horn sounds great, so it's worth waiting for...

Brett - We do appreciate your honest answers, and keeping us up to date on where things are... Please keep posting, better to have some information than nothing at all...

Brett Getzen · 04-12-2007, 06:02 PM

I apologize for the delayed responses here. Although, it is tough to solve a problem and fix a horn while at the same time monitoring the internet for posts.

Right now the tank is up and running. We are working on warranty horns. In fact, there is one in the tank as we speak. It is slow going to ensure each is correct. However it is being done.

To Dan, I understand you are upset, but I wonder what solution you would have for this problem. How would you rather have us handle the problem? Send the horns back to the original plater only to have them stain again in a few months? This process hasn't been ideal for anyone involved, but it was the only option we had available and we had to go with it. The only other thing we could have done would be to just say that gold was no longer available. I don't think anyone would have accepted that.

Purchasing, implementing, testing, and operating an electro plating system is not something that can happen over night. You are talking about a substantial amount of man hours just getting the tank installed, the rectifier running, and the solution just so. Not to mention the extensive cost. Has anyone looked at gold prices lately?

Believe me, this is definately a top priority for us. The sooner we can get the warranty instruments repaired, the quicker we can start on new horn orders, and the quicker we can begin to recoup some of the costs involved. However, we aren't going to rush through, throw a layer a gold on the horns, and fling them out the door just to get them out. What would be the point of that?

Brett Getzen

BruceB · 04-13-2007, 02:56 PM

Wonderful news Brett. BTW My genesis is on the way back to you nice folks as we speak. You should have it by monday if all goes well with UPS.
It is unfortunate that all this happened and I for one do not blame you at all. Stuff happens. That's part of life. The biggest thing is these horns are outstanding and worth the wait no matter what. I took the path of keeping the horn at home until you were up and running. At least then I've been able to enjoy making music with it.
Any idea what the turn around time is going to be now?
Oh I'm pleased to hear that there were only a few horns affected by this. I had wondered that.
Keep up the good work and don't get discouraged by anything you read here. I seriously doubt anyone intends it to be anything but frustration. I know I for one am now a serious Getzen player and in fact hope to add a 3052 to the mix here soon.

Brett Getzen · 04-13-2007, 06:08 PM

I couldn't, in good faith, give you a turn around estimate. The way things went along this process would make that completely unfair to you. I would hate to say just a few days and then have some unforseen events happen that delayed it.

I appreciate the understanding and want everyone to know that nobody is more frustrated with this than me. The sooner the process is up and running in a timely way the sooner we can get these warranty horns fixed and back to their owners. Once that happens we can finally start tackling the huge list of back orders we face with gold horns right now. The list of dealers waiting for Genesis horns in gold plate is pretty long.

Brett Getzen

Dan Millheim · 04-16-2007, 11:42 PM

More then another week has gone by... almost a year since this was written:

"The spots are indeed caused by the silver under the gold leeching through and tarnishing on the way. It happens when the silver under the gold isn't uniform or the gold itself isn't thick enough. We have had this problem for the last few years on both gold plated Genesis and Artist Model trumpets. At first we were told it was a problem with our cases and glue fumes, then it was said to be a problem with our brass. Now it appears that the problem is with the gold plating itself.

We are currently working on a few remedies including getting our own gold tank and doing all of the gold plating ourselves. Naturally, we are looking into that when gold is at a 30 year high. Just our luck.

Brett Getzen

Posted May 17th,2006"

Maybe we are getting close? Maybe not? I would NOT recommend sending in your Genesis horn until Brett sends word they are ready. As you can see, one poster here has had his horn sitting at their shop for a YEAR!

Brekelefuw · 04-16-2007, 11:56 PM

I would rather have my horn look fantastic after a year wait than get it back early and looking like it went through the polka dot lacquer tub instead of the gold one.

trumpetlore · 04-17-2007, 04:20 AM

ok, i just read through the whole thing here. Dan, I know you're annoyed, but seriously, chill out. your horn looking a little ugly really isn't that big a deal. get a grip. If you can't appreciate that Brett has probably, and is probably losing sales because of the backlog on new horns that he can't get out because of this issue, you need to reconsider your own intelligence. I'd put money that this is among the top of his concerns.
How your horn looks really doesn't effect the play at all. I'm playing on an old malone modified yamaha that looks dirty as a child on a rainy day, but plays amazingly well.
Brett, Thanks for your dedication and commitement to your customers, and your product. Makes me think about getting a getzen just because you're freeking awesome!

Walter · 04-17-2007, 05:31 AM

Like many (over 5000 views) ...I have watched this tense thread with interest....I can't work out the issue that is holding back a resolution of the problem. A year is a long time to solve technical issues.... the answers from Getzen seem sympathetic and encouraging...to the buyer it must always feel like "the cheque is in the post". If finance was not the issue then surely the small number of warranty horns could be sent to one of the successful big name platers to resolve this issue in the short term.....long term?.... maybe just give up on selling gold plated horns untill a viable solution is found. Life is too short for Getzen to have the enormous distraction and worry.

It is to the credit of most TM's to be so understanding of Getzen in this situation but I don't think it is helpful to tell people like Dan that he is taking this situation too seriously....especially if you are not in his position. Not everyone wants to go out playing with a horn that looks like a dirty child on a rainy day.... that is why Getzen have a huge list of backorders for gold plated horns in the first place.

I hope for an all round happy ending soon.

Walter

Dan Millheim · 04-17-2007, 10:03 AM

In light of many difficult and tragic events in this world, the fact that the finish on a gold plated trumpet was flawed seems rather trivial.

I am perfectly calm (frustrated,yes, but calm) and simply wait for polite reasoning and conversation to be turned into action. My Getzen Genesis is a world class instrument, I have said this all along, and I simply wish the finish to match the rest of the build quality. I am sure in time it will and I will be the first to post pics. here when this whole issue is resolved.

Mr. Getzen is correct in stating that this issue has impacted their company. Here is another example.

"Posted on TH May 17th,2006

A local store, here in Italy, told me that every Getzen Genesis 24k bed blasted (including the one they have in store ) develop with extreme facility something like "red" tarnish spots on the exterior body of the trumpet. Is it true? Is it normal? Is it something to be worried about? Hope that mr. Getzen is reading ...

Luigi"

04-06-2007, 01:09 PM	#81
Dan Millheim Pianissimo User Join Date: Sep 2004 Location: Fort Worth ,TX Posts: 236	Re: Gold Finish on Getzen Genesis Another week has gone by and STILL no response from Getzen? I am not a hater but this whole mess violates my personal mission statement of: "Finish Well" and I am not going to be silent... Brett, if you showed up at my door now and offered to personally carry my Getzen Genesis to your new gold plating tank, and if it arrived back in blinding brillance without blemishes, I would still be left with a huge question mark as to how a company that makes such great instruments could have let this customer service issue that, by your own addmission is only with a handful of people, turn into a public relationship nightmare that has lasted well over a year? I guess despite all the rhetoric here and on TH, this problem is obviously not a priority? FYI: Under the tarnished, blemished and fading (daily) plating that once resembled gold is your FAMILY NAME! Tm_Webmaster, and the others who have been impacted by this, the wait continues... __________________ Eclipse Custom XLR (Beyond beautiful 24k scratch) gold (05 Eclipse Contest Horn) Getzen Genesis (Beautiful 24k scratch gold) Wiseman Double Case (10% discount code: T624) Monette/Harrelson B1-1 prana custom one off. Horns/MPC Cryo'ed at Cryo-parts.com

04-06-2007, 02:31 PM	#82
tm_webmaster Pianissimo User Join Date: Aug 2006 Location: MA, USA Posts: 156	Re: Gold Finish on Getzen Genesis I was told through my dealer that my horn is almost ready to go into the tank. Should have it back soon... Can't wait... The horn sounds great, so it's worth waiting for... Brett - We do appreciate your honest answers, and keeping us up to date on where things are... Please keep posting, better to have some information than nothing at all...

04-12-2007, 06:02 PM	#83
Brett Getzen Pianissimo User Join Date: Sep 2006 Location: Elkhorn, WI Posts: 139	Re: Gold Finish on Getzen Genesis I apologize for the delayed responses here. Although, it is tough to solve a problem and fix a horn while at the same time monitoring the internet for posts. Right now the tank is up and running. We are working on warranty horns. In fact, there is one in the tank as we speak. It is slow going to ensure each is correct. However it is being done. To Dan, I understand you are upset, but I wonder what solution you would have for this problem. How would you rather have us handle the problem? Send the horns back to the original plater only to have them stain again in a few months? This process hasn't been ideal for anyone involved, but it was the only option we had available and we had to go with it. The only other thing we could have done would be to just say that gold was no longer available. I don't think anyone would have accepted that. Purchasing, implementing, testing, and operating an electro plating system is not something that can happen over night. You are talking about a substantial amount of man hours just getting the tank installed, the rectifier running, and the solution just so. Not to mention the extensive cost. Has anyone looked at gold prices lately? Believe me, this is definately a top priority for us. The sooner we can get the warranty instruments repaired, the quicker we can start on new horn orders, and the quicker we can begin to recoup some of the costs involved. However, we aren't going to rush through, throw a layer a gold on the horns, and fling them out the door just to get them out. What would be the point of that? Brett Getzen

04-13-2007, 02:56 PM	#84
BruceB New Friend Join Date: Jan 2006 Location: Seattle Posts: 9	Re: Gold Finish on Getzen Genesis Wonderful news Brett. BTW My genesis is on the way back to you nice folks as we speak. You should have it by monday if all goes well with UPS. It is unfortunate that all this happened and I for one do not blame you at all. Stuff happens. That's part of life. The biggest thing is these horns are outstanding and worth the wait no matter what. I took the path of keeping the horn at home until you were up and running. At least then I've been able to enjoy making music with it. Any idea what the turn around time is going to be now? Oh I'm pleased to hear that there were only a few horns affected by this. I had wondered that. Keep up the good work and don't get discouraged by anything you read here. I seriously doubt anyone intends it to be anything but frustration. I know I for one am now a serious Getzen player and in fact hope to add a 3052 to the mix here soon. __________________ Bruce Bb Getzen 3001LE Getzen Genesis

04-13-2007, 06:08 PM	#85
Brett Getzen Pianissimo User Join Date: Sep 2006 Location: Elkhorn, WI Posts: 139	Re: Gold Finish on Getzen Genesis I couldn't, in good faith, give you a turn around estimate. The way things went along this process would make that completely unfair to you. I would hate to say just a few days and then have some unforseen events happen that delayed it. I appreciate the understanding and want everyone to know that nobody is more frustrated with this than me. The sooner the process is up and running in a timely way the sooner we can get these warranty horns fixed and back to their owners. Once that happens we can finally start tackling the huge list of back orders we face with gold horns right now. The list of dealers waiting for Genesis horns in gold plate is pretty long. Brett Getzen

04-16-2007, 11:42 PM	#86
Dan Millheim Pianissimo User Join Date: Sep 2004 Location: Fort Worth ,TX Posts: 236	Re: Gold Finish on Getzen Genesis More then another week has gone by... almost a year since this was written: "The spots are indeed caused by the silver under the gold leeching through and tarnishing on the way. It happens when the silver under the gold isn't uniform or the gold itself isn't thick enough. We have had this problem for the last few years on both gold plated Genesis and Artist Model trumpets. At first we were told it was a problem with our cases and glue fumes, then it was said to be a problem with our brass. Now it appears that the problem is with the gold plating itself. We are currently working on a few remedies including getting our own gold tank and doing all of the gold plating ourselves. Naturally, we are looking into that when gold is at a 30 year high. Just our luck. Brett Getzen Posted May 17th,2006" Maybe we are getting close? Maybe not? I would NOT recommend sending in your Genesis horn until Brett sends word they are ready. As you can see, one poster here has had his horn sitting at their shop for a YEAR! __________________ Eclipse Custom XLR (Beyond beautiful 24k scratch) gold (05 Eclipse Contest Horn) Getzen Genesis (Beautiful 24k scratch gold) Wiseman Double Case (10% discount code: T624) Monette/Harrelson B1-1 prana custom one off. Horns/MPC Cryo'ed at Cryo-parts.com Last edited by Dan Millheim; 04-16-2007 at 11:47 PM.

04-16-2007, 11:56 PM	#87
Brekelefuw Forte User Join Date: Mar 2006 Location: Toronto Posts: 1,738	Re: Gold Finish on Getzen Genesis I would rather have my horn look fantastic after a year wait than get it back early and looking like it went through the polka dot lacquer tub instead of the gold one.

04-17-2007, 04:20 AM	#88
trumpetlore Pianissimo User Join Date: Apr 2007 Location: Rochester, NY Posts: 100	Re: Gold Finish on Getzen Genesis ok, i just read through the whole thing here. Dan, I know you're annoyed, but seriously, chill out. your horn looking a little ugly really isn't that big a deal. get a grip. If you can't appreciate that Brett has probably, and is probably losing sales because of the backlog on new horns that he can't get out because of this issue, you need to reconsider your own intelligence. I'd put money that this is among the top of his concerns. How your horn looks really doesn't effect the play at all. I'm playing on an old malone modified yamaha that looks dirty as a child on a rainy day, but plays amazingly well. Brett, Thanks for your dedication and commitement to your customers, and your product. Makes me think about getting a getzen just because you're freeking awesome!

04-17-2007, 05:31 AM	#89
Walter Piano User Join Date: Sep 2006 Posts: 256	Re: Gold Finish on Getzen Genesis Like many (over 5000 views) ...I have watched this tense thread with interest....I can't work out the issue that is holding back a resolution of the problem. A year is a long time to solve technical issues.... the answers from Getzen seem sympathetic and encouraging...to the buyer it must always feel like "the cheque is in the post". If finance was not the issue then surely the small number of warranty horns could be sent to one of the successful big name platers to resolve this issue in the short term.....long term?.... maybe just give up on selling gold plated horns untill a viable solution is found. Life is too short for Getzen to have the enormous distraction and worry. It is to the credit of most TM's to be so understanding of Getzen in this situation but I don't think it is helpful to tell people like Dan that he is taking this situation too seriously....especially if you are not in his position. Not everyone wants to go out playing with a horn that looks like a dirty child on a rainy day.... that is why Getzen have a huge list of backorders for gold plated horns in the first place. I hope for an all round happy ending soon. Walter

04-17-2007, 10:03 AM	#90
Dan Millheim Pianissimo User Join Date: Sep 2004 Location: Fort Worth ,TX Posts: 236	Re: Gold Finish on Getzen Genesis In light of many difficult and tragic events in this world, the fact that the finish on a gold plated trumpet was flawed seems rather trivial. I am perfectly calm (frustrated,yes, but calm) and simply wait for polite reasoning and conversation to be turned into action. My Getzen Genesis is a world class instrument, I have said this all along, and I simply wish the finish to match the rest of the build quality. I am sure in time it will and I will be the first to post pics. here when this whole issue is resolved. Mr. Getzen is correct in stating that this issue has impacted their company. Here is another example. "Posted on TH May 17th,2006 A local store, here in Italy, told me that every Getzen Genesis 24k bed blasted (including the one they have in store ) develop with extreme facility something like "red" tarnish spots on the exterior body of the trumpet. Is it true? Is it normal? Is it something to be worried about? Hope that mr. Getzen is reading ... Luigi" __________________ Eclipse Custom XLR (Beyond beautiful 24k scratch) gold (05 Eclipse Contest Horn) Getzen Genesis (Beautiful 24k scratch gold) Wiseman Double Case (10% discount code: T624) Monette/Harrelson B1-1 prana custom one off. Horns/MPC Cryo'ed at Cryo-parts.com

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